Booking information
Frequently asked questions
Check-in & check-out
Check-in from 3:00 pm
Check-out by 9:00 am
An earlier check-in and a late check-out can be arranged at short notice at any time, subject to the booking situation.
Cancellation conditions – CORONA
Should Austria close its borders, or should the authorities order the closure of accommodation businesses, your booking can be cancelled by you or by us free of charge up to the day of your arrival.
Free cancellation of your booked holiday is possible up to 48 hours before your arrival if you or one of your travelling family members has demonstrably contracted Covid-19 (proof of isolation required).
Cancellation conditions – general
In the event of cancellation without travel cancellation insurance, for a reason that does not qualify as a Covid-19 cancellation, the cancellation conditions of the Austrian Hotel Regulations apply:
• from 3 months to 1 month before the agreed arrival date: 40% of the total package price
• up to 1 week before the agreed arrival date: 70% of the total package price
• during the week of arrival: 90% of the total package price
What is required to enter Austria?
The 3G rule (vaccinated, recovered or tested) currently applies for entry into Austria.
These rules can also change at short notice. We therefore ask you to check the current entry regulations once more before you set off, at https://www.sozialministerium.at/Informationen-zum-Coronavirus/Coronavirus—Haeufig-gestellte-Fragen/FAQ-Einreise-nach-Oesterreich.html
Please also make sure to check the current information on re-entry into your home country.
Is there Wi-Fi in the apartments?
Wi-Fi is available free of charge throughout the building
Is there parking?
Parking spaces are provided free of charge
Is smoking allowed?
Smoking is prohibited throughout the building! Non-compliance may result in charges!
How much is the local tourist tax?
Tourist tax € 2.80 per person per night
Overnight stays are exempt for guests up to the end of the calendar year in which they turn 15.
Which payment methods are accepted?
- Debit card (Maestro)
- Cash
- Credit card Mastercard / Visa
Is it possible to travel here without a car?
Car-free travel is possible by bus and train! You will find more detailed information here.
Is breakfast available?
Guests of the NOWDERS can treat themselves to a heavenly breakfast at the special rate of € 12,- at the neighbouring hotel “Schwarzer Adler”.
Are towels provided?
Bed linen, hand towels, bath towels and tea towels are ready and waiting for you in your apartment!
Is there a ski and bike room?
A lockable in-house bike and ski room is available free of charge to our guests. If you prefer to leave your ski equipment at the valley station, you can rent a ski locker at the “Bergkastelbahn” valley station for a reduced fee of € 8,-.
Is there a laundry service?
Nothing is more annoying than your favourite clothes – or those of your children – becoming unwearable during your holiday. For a small cost contribution of € 20,- we will wash your clothes.
We look forward to your inquiry.
